Willarae Sofa For Everyday Comfort and Style

NATIONWIDE SHIPPING:
Outdoor living, home, and garden items ship nationwide. Standard shipping fees are confirmed at checkout based on your address and provider selection. Free shipping items incur zero fees at checkout. Tracking details are emailed instantly upon order fulfillment.

🕒 1. Order Availability & Delivery Timelines

• Estimated Status: Order and delivery times are estimated based on available data when written. Actual availability may vary.
• Order Validity: Changes in product availability do not invalidate the order.
• Stock & Special Orders: Items are either in-stock now or available for quick delivery. Special order arrival depends entirely on current manufacturer inventory.
• Scheduling: Customers are contacted to schedule delivery or pickup immediately once the product arrives at the warehouse.
• Age Requirement: The person placing the order must be at least 18 years old and present to sign for the delivery.

🛡️ 2. Liabilities & Service Restrictions

• Delays: Unique Piece Furniture is not responsible for manufacturer delays or causes beyond company control.
• Item Removal: Delivery services do not include the removal of your current household items.
• Moving Restrictions: Delivery personnel will not move, and are not responsible for moving, any existing items in the delivery path.
• Site Preparation: The delivery path and room space must be completely cleared prior to arrival. Failure to clear the space may result in a rescheduled delivery and an additional delivery fee.

🚫 3. Non-Returnable & Non-Refundable Items

• Special order items.
• Opened bedding and mattresses.
• Accessories, lamps, and pictures.
• Extended warranties and protection plans.
• Delivery fees and service charges.

🔁 4. Approved Returns & Exchanges Conditions:

• Prior Approval: All returns and exchanges must be explicitly approved by the store before transit.
• Time Windows: Approved items must be returned within 10 days of delivery or pickup.
• Restocking Penalties: A minimum 31% restocking/cancellation fee applies to approved returns. Original delivery fees, re-delivery fees, and return pickup fees are strictly non-refundable and are at the cosumers expense.
• Product Condition: Merchandise must be in brand-new condition, within the original packaging and accompanied by the original purchase receipt.
• Transportation Logistics: The customer is fully responsible for handling all return transportation.
• Refund Method: Refunds are processed back to the original purchase card within 2 to 10 business days. Cash refunds are not available.

🔧 5. Defect & Damage Procedures

• Notification Window: You must notify the store of any damages or defects within 3 days of delivery.
• Remediation Steps: The store will resolve verified issues by dispatching a manufacturer-certified technician to repair the item, providing necessary replacement parts, or applying a manufacturer discount.